Virtuosol becomes KANA Software Distributor for India
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Nov 16th, 2007, New Delhi: Virtuosol Consulting Group becomes the sole Authorized Distributor for India region offering Kana Multi-channel Customer Interaction Suite and Customer Service Solutions.
"Virtuosol has been pursuing Kana discussions since late 2006 and identified Kana as one of the important alliances for Virtuosol's key growth in Contact Center and Banking/Financial Services Sector. Kana with its flagship product Respone- the Email Response Management solution has a market leadership, and more than half of the Fortune 100 Companies use Kana solutions worldwide" Says Venky Vijay Principal Consultant at Virtuosol Consulting Group.
"Both Virtuosol which has a strong footpring in the burgeoning financial services and contact centers market and with its "Customer On Demand Innovation" (CODI), Virtuosol aims to reach to the prospective customers and become a market leader in two years time" adds Venky Vijay.
About Kana: KANA is a world leader in multi-channel customer service. KANA's integrated solutions allow companies to deliver consistent, managed service across all channels, including email, chat, call centers and Web self-service, so customers have the freedom to choose the service they want, how and when they want it. KANA's clients report double-digit increases in customer satisfaction, while reducing call volumes by an average of 20%. KANA's award-winning solutions are proven in more than 600 companies worldwide, including approximately half of the world's largest 100 companies. For more information visit www.kana.com
KANA helps the world’s best known brands master the service experience. Our solutions help companies create consistent, knowledgeable conversations with their customers across every channel -- phone, email, chat, and web.
Solutions:
KANA Multi-channel Solutions are a complete solution for mastering the service experience spanning the contact center agent desktop, email management, chat management, agent knowledge, and web self-service.
Customers:
KANA is proud to work with companies who have a relentless focus on customer service, including:
American Express, AT&T, Bank of America, Cigna, Citibank, Daimler-Chrysler, Dell, Dillards, eBay, GAP, Hewlett-Packard, HSBC, IBM, JetBlue, Kodak, KLM Royal Dutch Airlines, MetLife, Palm, Priceline.com, Sears, Sony, Sprint, Staples, Starwood Hotels, Target, TD Waterhouse UK, Verizon, Wachovia, Washington Mutual, and Xerox.
About Virtuosol: Virtuosol is an integrated technology and marketing consultancy founded by Virtuoso Teams to deliver information-driven business solutions to achieve our client's strategic objectives. At Virtuosol we help our clients innovate their businesses to achieve extra ordinary i.e. Virtuoso results from their customer relationships, business operations and technology investments.
As a trusted advisor to our customers, Virtuosol partners with our clients to plan and execute on their portfolio of marketing and technology investments to drive tangible returns by blending our know-how of the business of technology and our thought leadership in delivering high impact performance i.e. Virtuoso. Virtuosol has a broad range of marketing and technology capabilities led by experienced Virtuoso professionals. Our Virtuoso Teams attempt to surprise customers by stretching their expectation and appeal to the sophisticated.
Virtuosol picks up only quality engagements for very few elite customers who can appreciate the richness of an aggrandized proposition that our Virtuoso teams cherish to offer. Through our Customer-on-Demand Business strategy , we help our customers serve their customers, and build enduring relationships.
Virtuoso Teams have demonstrated their commitment and understanding of cutting edge technologies by executing some of the major projects for the customers in various verticals. Customers-by-industry
Virtuosol has highly influential consultants, global management Gurus, Mentors, and Other members of the Core Group to advise our customers on prolific technology adaptation, Business strategy, Diversification and Branding. Virtuosol consulted Companies remain Virtuoso, and we often fight like cats and dogs to achieve this key differentiation. more information on virtuosol is available at www.virtuosol.com
