Virtuosol to offer CustomerVoice™ Experience Management (EM) as part of its CRM.
27th DEC' 2006 : Virtuosol to offer CustomerVoice™ Experience Management(EM) as part of its CRM Offerings from Maximizer, Oracle/Siebel, Kana and Microsoft.
Virtuosol® Consulting announced Industry's first Multi-Channel Customer Interaction Solution as part of its “CustomerVoice™” Customer Experience Management (CEM) Software.
CustomerVoice™ Channel as the Module is called has a unified view of the customer interactions through Chat System and VirtuoSMS™ . Virtuosol® has modified its platform to enable automatic implementation of CustomerVoice Pro™ making it immediately available to all Enterprise CRM and CEM customers, requiring no customized coding to implement.
CustomerVoice Pro™ offers online Customers both click-to-chat and proactive chat features. VirtuoSMS™ offers B2B Messaging, SMS Campaign Management, SMS Delivery Services. All scheduled notifications, and alerts can be carried out through VirtuoSMS™ by tightly integrating with the CRM or CEM. VirtuoSMS Pro™ has additional features of two way link up with the CRM and CEM. For example a person receives an SMS, and he could possibly reply to activate auto-call back, and auto reply generation from CRM or CEM database depending upon the selection of user interactive sessions. As part of CustomerVoice™ Experience Management (CEM) Solutions, Virtuosol® has for the last few years implemented “Microsoft Outlook” Integration with CRM to integrate 100% of outlook features in CRM. In addition, Virtuosol® has completed the integration of industry's first Online-Video Conferencing and WebMeeting Solution with CEM in alliance with WEBEX® World's no.1 Web meeting Solution.
When a consumer visits a CustomerVoice™ enabled Portal, the Company is immediately notified that a visitor is at their "front door." Company's Agents can then manually greet customers and, through online chat functions, provide personalized service and sales support as customers move around the website. All interactions are recorded in CRM and CEM in the CustomerVoice™ Channel Module.
Customers can also request immediate assistance by clicking the chat button.
An early adopter of online, real-time customer service applications, Virtuosol® employs the CustomerVoice™ Chat System as part of its CRM and CEM Solutions.
"The Multi-Channel Service from CustomerVoice™ has proven to be a winner for us," A leading Customer of Viruosol® said. "Since adding chat to our Customer Portal, we have seen customers clinging to Customer Portal with spontaneous communications from Live Representatives. One of the best features is the ability to see in real time the requests our customers place online . It really feels like I am in the middle of my office."
When Virtuosol® says “MultiChannel” it really means multi-level exchange of communications. They include:
> Voice Activated IP PBX Integration with CRM and CEM.
> Industry standard Chat Integration
> Commerce Portal with integrated Webex Meeting and Video Conferencing
> Microsoft Outlook Integration with CRM and CEM
> VirtuoSMS ™ and VirtuoSMS Pro™ Interactions and Campaign Management through SMS
> Integrated Instant Messenger (IM) Options with Yahoo and Microsoft Live.
CustomerVoice™ Experience Management starting at US$9,990 per the Server while floating licensing with CRM/CEM cost additionally at US$699 for user and at this price it is most attractive for Companies that use Industry's standard CRM Applications without the hassle of customization and integration exercise.
About Virtuosol: Virtuosol is an integrated technology and marketing consultancy founded by Virtuoso Teams to deliver information-driven business solutions to achieve our client's strategic objectives. At Virtuosol we help our clients innovate their businesses to achieve extra ordinary i.e. Virtuoso results from their customer relationships, business operations and technology investments.
As a trusted advisor to our customers, Virtuosol partners with our clients to plan and execute on their portfolio of marketing and technology investments to drive tangible returns by blending our know-how of the business of technology and our thought leadership in delivering high impact performance i.e. Virtuoso. Virtuosol has a broad range of marketing and technology capabilities led by experienced Virtuoso professionals. Our Virtuoso Teams attempt to surprise customers by stretching their expectation and appeal to the sophisticated.
Virtuosol picks up only quality engagements for very few elite customers who can appreciate the richness of an aggrandized proposition that our Virtuoso teams cherish to offer. Through our Customer-on-Demand Business strategy , we help our customers serve their customers, and build enduring relationships.
Virtuoso Teams have demonstrated their commitment and understanding of cutting edge technologies by executing some of the major projects for the customers in various verticals. Customers-by-industry
Virtuosol has highly influential consultants, global management Gurus, Mentors, and Other members of the Core Group to advise our customers on prolific technology adaptation, Business strategy, Diversification and Branding. Virtuosol consulted Companies remain Virtuoso, and we often fight like cats and dogs to achieve this key differentiation. more information on virtuosol is available at www.virtuosol.com
