Virtuosol Solution Planning Services
Develop a roadmap to success with KANA Solution Planning

KANA's solution planning services will help you establish quantifiable business goals and a strategic roadmap to ensure the success of your project. KANA's professional services team and RightApps work closely with you to define your service and support requirements, identify measurable success factors, project the return on investment, assess your current initiatives and develop an efficient implementation plan. These services include:

Virtuoso Consultants   Highlights of Virtuosol Consulting KANA Trained Virtuoso Teams Qualified with B.Tech and MBA Nearly 20 years of Expertise Vertically focussed Virtuosol Certified Virtuosol Profile

Customer Assessment
A benchmark assessment compares the current environment against business goals and relevant industry references. The customer assessment analyzes current hardware, software, configuration, setup and skills. It also develops a summary of well-managed functions and identifies gaps to be addressed.

Best-practice Assessment
The best-practice assessment determines ways to ensure that your KANA implementation is consistent with industry best practices for customer service. Recommendations based on the assessment will help you define a strategy for conforming to industry practices to optimize the efficiency and effectiveness of your service operations.

Project Planning
To define the project strategy in terms of business goals, people, processes and technology requirements, the project plan assesses improvement opportunities, estimates potential benefits for realistic and achievable ROI, establishes performance metrics to be tracked over time and recommends a deployment plan.

Let's get started

For more information on how Virtuosol can help you with your enterprise software needs, please contact us.