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KANA solutions have repeatedly proven their ability to help companies deliver a level of customer service that inspires customer loyalty, significantly reduces operating costs and turns service calls into sales opportunities.
With KANA OnDemand, you can rapidly achieve these benefits through a Software as a Service (SaaS) model that eliminates capital expenditure for software and hardware, reduces IT resource needs and accelerates deployments.
KANA OnDemand maximizes your purchasing flexibility with a complete SaaS package that combines application access, hardware, network and administrative services in a highly secure environment that is fully equipped to deliver the security, reliability and performance needed to support your customer service operations.
With KANA OnDemand, you can rapidly gain the benefits of KANA's award-winning suite of multi-channel service applications to:
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Realize measurable improvements in customer service quality and
efficiency at lower investment cost. Take advantage of the power of KANA solutions to deliver exceptional customer service without the costs of on-premise installation.
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Gain a flexible growth path to seamless multi-channel service. You can phase in KANA applications over time to meet growth projections, budget and resource availability.
- Realize measurable improvements in customer service quality and efficiency at lower investment cost. Take advantage of the power of KANA solutions to deliver exceptional customer service without the costs of on-premise installation.
- Gain a flexible growth path to seamless multi-channel service. You can phase in KANA applications over time to meet growth projections, budget and resource availability.
- Achieve fast time-to-value with implementation in as little as 5 days. KANA's best-practice implementation package offers personalized configuration, training and deployment services to tailor KANA applications to your unique requirements.
- Reduce total cost of ownership with complete maintenance, support and upgrades managed by KANA.
KANA OnDemand offers full-feature access to KANA agent-assisted and customer self-service solutions including:
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KANA Response — The industry's leading solution for self-service email escalation and high volume email management.
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KANA Response Live — Online text chat, proactive chat, and Web-page co-browsing that offers customers unparalleled service convenience while ensuring agents can efficiently manage high volumes of these sessions.
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KANA Agent IQ — Comprehensive information retrieval dramatically increases first-call resolution by intelligently guiding agents through the process of understanding customers' questions and locating the right answers.
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KANA Customer IQ — Intelligent guidance through every step of a self-service interaction helps customers refine their questions to pinpoint the best answer.
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