Virtuosol offers Implementation Planning Services for Kana Solutions by the Kana trained and Virtuosol certified professionals spanning nearly 20+ years experiences.
Virtuosol Consulting Team and RightApps work side-by-side with your organization to implement a solution that transforms your customer service strategy into real business benefits. Our end-to-end deployment services are based on quality assurance methodologies that make sure implementations are completed on time and on budget; meet business objectives; are stable, scalable and easily maintained; and achieve the projected ROI.
Virtuosol / KANA implementation planning services include:
Project Management
Virtuosol and KANA, partners to bring years of project management experience for single and multiple product implementations, multiple user constituencies and phased deployments.
Integration Planning
Integration planning services include an analysis of requirements, a detailed strategy for system integration and close cooperation with your project team during the integration process.
Solution Design
Our implementation experts provide guidance to help you design a configuration strategy tailored to your unique business requirements, such as template design, knowledgebase and queue structures, business rules and workflows. During this process, we will illustrate best practices for specific products, design and functions.
System Configuration and Optimization
Based on a technology assessment, we will recommend an infrastructure that will optimally support the production environment. We work closely with you to test and fine-tune performance and scalability as well as ensure that the solution is maintainable.
Post Deployment Upgrades
When ready to upgrade, our experts can help you plan for, manage and implement KANA application upgrades.
Let's get started
For more information on
how Virtuosol can help you with your enterprise
software needs, please contact
us. |
SERVICES
