KANA Secure Messaging
Complete message security for no-hassle privacy compliance

Email makes it easy for customers to interact with your company. But it can present a problem when it comes to protecting customers' privacy. Companies need a solution that continues to encourage customer use of lower cost email, yet complies with regulations that demand messaging confidentiality at all times.

KANA Secure Messaging makes confidential communication simple by combining the power of KANA Response email management with secure Web portals. This elegant solution offers email communications without the risk of ever sending confidential communications over unsecured channels or needing to support cumbersome encryption/decryption applications. KANA Secure Messaging uses standard emails that include hyperlinks to a secure portal where confidential information is delivered after the recipient has authenticated. Because information is safeguarded on the portal, customers can be sure their information is protected, encouraging them to use more cost effective and always available e-channels for sensitive interactions.

With KANA Secure Messaging, you can:

KANA Secure Messaging   Highlights of KANA Secure Messaging Automatic message security Transparent use Corporate compatibility Multiple security layers Industry specific solutions Kana Secure Messaging Brochure

• Transparently engage in secure communications that do not require customers to install additional software or hardware.
• Automatically enforce email security policies with rule-based message handling.
• Exchange confidential messages without any change to current email processing and management.
• Leverage all the award-winning email management capabilities of KANA Response to cost-effectively manage rapid growth in secure messaging volume.

Highlights

Automatic message security
Rules determine which messages should be treated confidentially by scanning incoming message content, such as title, text or alphanumeric pattern. During multi-email communications, KANA Secure Messaging prohibits users from replying to secure messages over unsecured channels.

Transparent use
Ease of use is guaranteed as agents and customers do not have to learn to use new software, nor encrypt or decrypt messages. Secure messaging is built into the agent's desktop so that agents can create confidential messages with just one click.

Corporate compatibility
As messages are not encrypted, sending and receiving secure emails does not interfere with current email operations. You can continue current best practices for email management, including intercepting messages, analyzing content, applying routing rules and sending auto-acknowledgments and replies.

Multiple security layers
Multiple layers of security for transmission and user access maintain message privacy including industry-standard HTTPS, authentication and permissions that manage user access on the secured Web site, and a firewall-friendly architecture that prohibits direct client-to-database access. .

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For more information on how Virtuosol can help you with your enterprise software needs, please contact us.