KANA TRAINING AND SUPPORT
Education and Customer care for KANA products

Training and Customer Care   Highlights of Virtuosol Training KANA Trained Virtuoso Teams Qualified with B.Tech and MBA Nearly 20 years of Expertise Vertically focussed Virtuosol Certified Virtuosol Profile

KANA Customer Care provides an experienced team of support representatives and engineers dedicated to delivering outstanding service. In addition, a personalized Web portal allows you to initiate and track requests as well as tap into the same resources used by KANA support staff to answer questions and resolve issues.

KANA Customer Care enables KANA customer success by providing a standardized Case Resolution Process (CRP) coupled with Service Level Objectives (SLO). Additionally, KANA Customer Care offers access to the Customer Care Web site, which features a Knowledgebase, Web-based case submission, case tracking and more. This personalized KANA portal provides a complete case management system that is built on KANA products and enables you to:

• Request support
• Update and view a complete history of your Customer Care cases
• Update profile information and more
• Access KANA Product Documentation
• Access KANA's Customer Care Knowledgebase containing thousands of solutions