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KANA is a world leader in multi-channel customer service. KANA's integrated solutions allow companies to deliver consistent, managed service across all channels, including email, chat, call centers and Web self-service, so customers have the freedom to choose the service they want, how and when they want it. KANA's clients report double-digit increases in customer satisfaction, while reducing call volumes by an average of 20%. KANA's award-winning solutions are proven in more than 600 companies worldwide, including more than half of the world's largest 100 companies.
eMail
and eService Solutions
Optimize
your contact center for maximum efficiency and
effectiveness using KANA solutions to manage
high volumes of secure email and live
collaboration sessions. 
Call
Center Solutions
Streamline your agent desktop
to leverage enterprise data in answering
customers' questions while automating resolution
guidance and service processes for outstanding
improvements in call center productivity.
Web
Self-Service Solutions
Ensure that every
self-service experience is successful and
satisfying with solutions that guide the
customer through each self-service inquiry and
offer easy escalation via email or live
collaborative help.
Outbound
Communications
For service and marketing
organizations, improving the effectiveness,
frequency and cost-efficiency of outbound
communications is critical to achieving higher
customer satisfaction, retention and life-time
value. That is why some of the largest
enterprises in the world depend on KANA Connect
to deliver millions of personalized email and
SMS communications every day.
Industry
Solutions
In banking,
telecommunications, insurance, high tech, retail
and many other industry segments, Global 2000
enterprises are taking advantage of KANA
solutions to increase customer satisfaction,
drive down service costs and generate additional
revenue.
Strong Partnerships for Customer Service Excellence
KANA has established relationships with industry-leading companies to deliver solutions that fit seamlessly into your current service operations, meet your goals for cost reduction and enhance the quality of your customer interactions. KANA has joined forces with global software and services firms so that you can achieve rapid ROI with implementations in as little as three months that can reduce 80% of service call costs. KANA partners include Accenture, Aspect, BEA Systems, Broadvision, Cisco, CSC, Hewlett-Packard, IBM, BearingPoint, Microsoft, Remedy and Sun Microsystems.
Robust Solutions for the Growing Enterprise
Built for the enterprise environment, KANA solutions are enhancing service quality and efficiency in more than 600 companies worldwide, including approximately half of the world's largest 100 companies. Global 2000 organizations across the industrial spectrum use KANA solutions including financial services, telecommunications, healthcare, high technology, manufacturing, retail and services industries. Customers such as O2, ADP, American Airlines, Anthem, AstraZeneca, Bank of America, British Airways, Capital One, Cigna, Citi, Citizens Bank, Comcast, Daimler-Chrysler, Dell, eBay, E*Trade, GAP, GM, Hewlett-Packard, Home Depot, IBM, Inland Revenue UK, Intel, Kaiser Permanente, Kodak, Palm, priceline.com, SBC, Siemens, Sony, Sprint, Staples, State of California, Target, TD Waterhouse, Travelocity, Verizon, Xerox, Yahoo!, Wells Fargo and Williams Sonoma are among the industry leaders that have implemented KANA solutions. |
SOLUTIONS: OVERVIEW 
