Enterprise Customers seek faster resolution to ensure their Helpdesk and technical service departments to maintain speed and accuracy when answering employee and customer inquiries. And help desks especially struggle to maintain a high level of service quality in the face of tight budgets and fast changing employee roll-out. KNOVUM™ Knowledge Management (KKM) addresses these challenges with a complete, customized knowledge management solution.
Still under development, KNOVUM™ Knowledge Management enables help desks to draw on collective enterprise knowledge and expertise to deliver fast, accurate and consistent answers to queries via multiple channels: live agents, self-service, e-mail or chat. And by combining KNOVUM™ KMS with our CustomerVoice™ Multi-Channel Solutions, we provide auto-searchable KB to the customers on their pre-set parameters. With feature-rich knowledge authoring and content management, intelligent search and flexible knowledge base segmentation and user profiling, KNOVUM™ Knowledge Management delivers faster call resolution, higher satisfaction, reduced staff turnover and lower support costs.
Knovum™ enables you to manage and improve the effectiveness of your implementation.
- Provides zero-footprint, browser-based configuration and administration of the entire Knowledge Desk application
- Easily configure groups, users, roles and permissions
To learn more information on our comprehensive KNOVUM™ Knowledge Management Solutions(KMS), Please contact us today.
You can also visit www.knovum.com for more information |
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