Customer Portals are central to your Customer Experience Strategy. Customer Portals support your customers throughout their Lifecycles.
Attach documents when working with Service Cases
View and update existing Service Cases
View Service Case Activity History
Update Contact record details to keep personal data up to date
Search and view published CRM knowledge base articles.
The CustomerVoice™ Portal is fully and easily configurable to suit your business needs. By using the CustomerVoice™ Portal, an organization will be able to:
Allow users to self register themselves to become authenticated users
Configure the portal screens in terms of which fields to display, the display order, and so forth
Selectively publish the activity types that get displayed to the Portal user
Configure the Service Case entry form as well as the Case view and details screen
Allow different users access to different parts of the Customer Portal based on their security level
Access data from a 3rd party system to display in the Portal by developing custom modules Provide
CustomerVoice™ Service Resolution
Customers demand a great self-service experience for convenience and satisfaction. Heads of Customer Service and Support demand applications that improve efficiency and provide a platform for new revenue. Marketing demands an interactive marketing experience with brand support that opens doors for cross-sell and up-sell. Everybody demands return on investment.
CustomerVoice™ SRM Solutions easily integrate with standard CRM solutions to work with the Knowledge Base, or as a stand-alone SRM Solution. CustomerVoice™ SRM with Knovum™ KMS, it offers the most comprehensive Customer Service Solutions for Mid-sized and Enterprise Customers. In addition to CustomerVoice™ SRM, we also offer KANA SRM Solutions for large Enterprise Customers.
Resolution Wizards
Guides users through a precise resolution workflow (including scripts, direct answers, and escalation to forums or the support center) based on the specifics of their issue
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Guided Natural Language Search
Helps users specify their issue and locate results quickly and precisely
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Personalized Portal
for Proactive Service
Notifies precisely the right users of known issues to avoid customer problems before they happen
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Knowledge
Capture Workflow
Simple to use (unlike complex knowledge base authoring and structuring) making it faster to get hot content to customers sooner
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Integration with CRM Incident Workflow
Encourages users to submit incidents over the Web, helping them serve themselves in the process
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Root Cause Analytics
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Empowers product specialists with the information they need to provide structured feedback on product quality, serviceability, and usability
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For more information on our comprehensive CustomerVoice™ suite of Experience Management Solutions, Please contact us today.
SOLUTIONS: OVERVIEW 
Customer Self-service
